General Questions

The most common questions, answered.

21 articles in this collection
Written by Gary Armstrong

Does Txt2Give offer a short-code giving number?

Information about short-code giving number

Written by Gary Armstrong
Updated over a week ago

How to customize online giving page

Written by Gary Armstrong
Updated over a week ago

How to lower your Txt2Give invoice?

Written by Gary Armstrong
Updated over a week ago

How to start receiving donations

Written by Gary Armstrong
Updated over a week ago

Creating/Activating Custom Donation Receipts

Customize Your Donation Receipts

Written by Gary Armstrong
Updated over a week ago

This account cannot currently make live charges - error message.

Written by Gary Armstrong
Updated over a week ago

Helping a donor change/cancel their Recurring Donation.

Written by Gary Armstrong
Updated over a week ago

Message Delays

Why does it take so long to get a response from Txt2Give after I text GIVE?

Written by Gary Armstrong
Updated over a week ago

Update/Cancelling a Recurring Donation

Written by Gary Armstrong
Updated over a week ago

Retrying Failed Donations

Written by Gary Armstrong
Updated over a week ago

Where do I find my giving number?

Written by Gary Armstrong
Updated over a week ago

What information do we get when donors give?

Written by Gary Armstrong
Updated over a week ago

Can the online giving form be embedded in my site?

Embedding the Online Giving Form

Written by Gary Armstrong
Updated over a week ago

What do the different Donation states mean?

Written by Gary Armstrong
Updated over a week ago

Exporting your donor data

Written by Gary Armstrong
Updated over a week ago

How does a donor update their information?

Written by Gary Armstrong
Updated over a week ago

How do I refund a donation?

Written by Gary Armstrong
Updated over a week ago

What payment types can donors use?

Written by Gary Armstrong
Updated over a week ago

Do you issue official tax receipts?

Written by Gary Armstrong
Updated over a week ago

How do I change the bank account used for my donations?

Written by Gary Armstrong
Updated over a week ago

I am getting an error when I do a donation

Written by Gary Armstrong
Updated over a week ago