General Questions

The most common questions, answered.

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17 articles in this collection
Written by Sean and Gary Armstrong

Creating/Activating Custom Donation Receipts

Customize Your Donation Receipts
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Written by Gary Armstrong
Updated over a week ago

This account cannot currently make live charges - error message.

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Written by Gary Armstrong
Updated over a week ago

Helping a donor change/cancel their Recurring Donation.

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Written by Gary Armstrong
Updated over a week ago

Message Delays

Why does it take so long to get a response from Txt2Give after I text GIVE?
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Written by Gary Armstrong
Updated over a week ago

Update/Cancelling a Recurring Donation

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Written by Gary Armstrong
Updated over a week ago

Retrying Failed Donations

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Written by Gary Armstrong
Updated over a week ago

Where do I find my giving number?

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Written by Gary Armstrong
Updated over a week ago

What information do we get when donors give?

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Written by Sean
Updated over a week ago

Can the online giving form be embedded in my site?

Embedding the Online Giving Form
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Written by Gary Armstrong
Updated over a week ago

What do the different Donation states mean?

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Written by Sean
Updated over a week ago

Exporting your donor data

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Written by Sean
Updated over a week ago

How does a donor update their information?

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Written by Sean
Updated over a week ago

How do I refund a donation?

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Written by Sean
Updated over a week ago

What payment types can donors use?

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Written by Sean
Updated over a week ago

Do you issue official tax receipts?

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Written by Sean
Updated over a week ago

How do I change the bank account used for my donations?

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Written by Sean
Updated over a week ago

I am getting an error when I do a donation

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Written by Sean
Updated over a week ago