General Questions

The most common questions, answered.

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21 articles in this collection
Written by Sean, Gary Armstrong, and Alan

Does Txt2Give offer a short-code giving number?

Information about short-code giving number
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Written by Alan
Updated yesterday

How to customize online giving page

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Written by Alan
Updated yesterday

How to lower your Txt2Give invoice?

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Written by Alan
Updated yesterday

How to start receiving donations

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Written by Alan
Updated yesterday

Creating/Activating Custom Donation Receipts

Customize Your Donation Receipts
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Written by Gary Armstrong
Updated yesterday

This account cannot currently make live charges - error message.

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Written by Gary Armstrong
Updated yesterday

Helping a donor change/cancel their Recurring Donation.

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Written by Gary Armstrong
Updated yesterday

Message Delays

Why does it take so long to get a response from Txt2Give after I text GIVE?
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Written by Gary Armstrong
Updated yesterday

Update/Cancelling a Recurring Donation

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Written by Gary Armstrong
Updated yesterday

Retrying Failed Donations

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Written by Gary Armstrong
Updated yesterday

Where do I find my giving number?

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Written by Gary Armstrong
Updated yesterday

What information do we get when donors give?

Sean avatar
Written by Sean
Updated yesterday

Can the online giving form be embedded in my site?

Embedding the Online Giving Form
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Written by Gary Armstrong
Updated yesterday

What do the different Donation states mean?

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Written by Sean
Updated yesterday

Exporting your donor data

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Written by Sean
Updated yesterday

How does a donor update their information?

Sean avatar
Written by Sean
Updated yesterday

How do I refund a donation?

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Written by Sean
Updated yesterday

What payment types can donors use?

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Written by Sean
Updated yesterday

Do you issue official tax receipts?

Sean avatar
Written by Sean
Updated yesterday

How do I change the bank account used for my donations?

Sean avatar
Written by Sean
Updated yesterday

I am getting an error when I do a donation

Sean avatar
Written by Sean
Updated yesterday